Contact E-commerce

Terms of Purchase in Our Webshop

Delivery time approximately 1–3 business days

Return policy 14 days

Exchange we do not offer exchanges via e-commerce

Shipping cost 12 EUR for orders under 200 EUR (Germany, Denmark and Finland)

Return cost always 12 EUR (Germany, Denmark and Finland)

Unclaimed packages will be charged 15 EUR

Read more here.

Invoices

If you have questions regarding invoices, we refer you to Klarna, our payment partner.

You can find their chat support Here.

Returns & Complaints

To process your complaint, please send your case in writing via email (butik@ivanhoe.se) and attach a photo clearly showing the issue.

Read more here.

Other Questions

Email: butik@ivanhoe.se

For any other questions regarding our webshop, you are warmly welcome to email us.

We will get back to you as soon as we can – usually within a couple of business days.

Thank you for your understanding.