Our aim is to deliver within 2 – 4 working days if you have chosen a delivery location. In case of high load, we calculate a delivery time of approx. 5 working days. In your order confirmation, which you receive via e-mail immediately after you have placed your order, you will find a link where you can track your package, if it concerns delivery to the delivery point.

Your package remains for 7 days from the date you receive your notification email. It is then sent back to us. We cannot change that time at the post office.

Then we charge the customer a handling cost (administrative cost) of SEK 195, unless otherwise agreed.

As a customer, you always have the right to open purchase for 14 days.

If you want to return your item, it must be delivered complete with a label as soon as possible. When returning, the customer is responsible for return handling of SEK 50 within Sweden. Use the attached return shipping slip that is included in the delivery. Should the return arrive later than 14 days, a handling cost of SEK 195 will be added. We offer you "money back" if returned within 14 days. Refunds are made as soon as the item has been received and returned to the store.

Return address: Ivanhoebutiken, Boråsvägen 36, 523 36 Gällstad

When changing the product, for example when changing the size, the following applies: You return your product to us with the attached return shipping slip. We charge you SEK 50 for return handling. Then you place a new order in the webshop.

The Ivanhoe store follows the Swedish Consumer Agency's guidelines, www.konsumentverket.se

Let us know why you want to advertise the product and in what way you consider the product to be faulty to butik@ivanhoe.se or call the store on 0321-688 714.

In the event of a complaint, it is important that you attach the receipt and clearly state the fault on the item is. We will then check the product and get back to you as a customer with an answer.

Complaint address: Ivanhoebutiken, Boråsvägen 36, 523 36 Gällstad

Leave personal data? To shop with us, you must enter information in all fields that are mandatory during customer registration. If we do not have your email address, we cannot send you an order confirmation and we cannot notify you of known delivery delays or if any part of your order cannot be delivered. The personal data you provide to us is used for order processing, invoicing, information and other purposes aimed at making our service work as well as possible. The data is not forwarded to any third party. By accepting these purchase conditions, you as a customer consent to Ivanhoebutiken's processing of personal data.

If you want to cancel or change something in your order, contact us at the Ivanhoe store as soon as possible. Tel: 0321-688 714, and we can help you with this as long as the order has not gone away. If the order has been sent, we unfortunately cannot change anything afterwards.

We cooperate with Klarna regarding all the different payment options for online purchases. When your order is packed and ready to be shipped, you will be charged through the payment method you have chosen. Invoice - free of charge within 14 days. Card payment - Visa and MasterCard issued by the country you are ordering from. Pay directly - From your bank account or short. Debiting takes place approximately two days after the order has been processed. Account - pay in installments at your pace and get an account set up with Klarna Direct payment via bank - pay via your internet bank

Our size guide will help you find the right size for you. Size guides are available on all our products. If you are unsure, please call the store on 0321-688 714 or email us at butik@ivanhoe.se